Customer Service Training
Our Customer Service training includes:
Understand who our customers are – both external and internal
Understand and manage customer expectations
Make the connection between customer service, behaviour and brand
Greetings, appearance, manner and engagement
Key influences on providing excellence in customer service
Building rapport with a diverse range of customers
Understand your behavior style and impact
Understand and apply the distinction between product knowledge vs customer care
Develop skills on how to have challenging conversations
Learn and apply conflict resolution models
Taking service online, on-call and onsite
Follow up calls and the importance of record keeping
Language as a signpost of service.
Training Formats: 1-day and 2-day face-to-face workshops
Levels: For Customer Facing staff
Ready to get started?
Enquire about training for your team today.