Expert Retail Training

Understanding the key levers that drive financial performance is essential for optimizing profitability, ensuring operational efficiency, managing cashflow and supporting decision-making.

Our financial performance training is delivered at a fundamentals, advanced and mastery level to ensure all budget holders and key influencers of financial performance have the knowledge and skills to make a positive contribution to profitability.

Our online Retail DNA course provides a key fundamentals anywhere, anytime.

Being customer driven ensures retailers understand and meet customer needs, resulting in higher customer satisfaction, enhanced brand loyalty, increased lifetime value and quickly adapt to changing consumer preferences and market trends.

A customer-centric approach helps retailers differentiate themselves from competitors by offering tailored products, services, and experiences that resonate with their target audience.

Effective inventory management is essential for ensuring retailers have the right products available at the right time without excess. By analyzing inventory data, retailers can identify high performing suppliers and products and adjust their purchasing strategies accordingly.

Our online Inventory DNA course provides a key fundamentals anywhere, anytime.

Effective use of floor space ensures that high-demand and high-margin products are prominently displayed in a well-planned layout guides customers through the store, encouraging them to explore more products.

In combination with well-designed merchandising that captures customer attention, space and layouts are optimised to produce an enhanced shopping experience, driving sales and improving profitability.

Range architecture provides a structured approach that aligns products with consumer segment needs and market dynamics.  A well-structured pricing strategy within a category helps shape a customers perception of value. Clear category pricing tiers and structures communicates features, value and quality to guide and influence purchasing decisions.

A fun, competitive retail simulation training where participants are arranged into leadership teams for four competing retail stores. 10 rounds over two days cover all aspects of retail,  including a few twists to manage along the way.

The "Retail Essentials" program is designed to build foundational capabilities in retail management. The program is structured around key components of retail operations, such as the key levers for sales growth, the drivers of financial performance, the importance of inventory management, merchandising and strategy, emphasizing both financial literacy and customer service excellence.

Great retailers recognize the need for the blending of great customer engagement with the ever-expanding pool of data and insights available to them.

Effective negotiation can lead to better prices with suppliers, more favourable terms, long-term partnerships  and mutually beneficial solutions to resolving difficult situations.

Negotiation isn’t just about lowering prices; it can also involve creating value through additional services, improved terms, or better products, which can enhance the overall customer experience.

Effectively leading people and teams results in higher engagement, improved productivity, higher performance. 

A coaching approach by leaders empowers and grows others, fosters trust and creates an environment for collaboration.  Skillfully having difficult conversations resolves challenging situations constructively to develop long term performance.

We have two core, complimentary courses to equip your people leaders with the skills they need to succeed – Leader as Coach and Leading High Performing Teams.

Leadership is the heartbeat of any store.

It is critical that the store leadership, including department managers, are aligned, operating effectively as a team, are equipped with the knowledge and skills to be successful, and have clarity of the leadership behaviours that will create an engaging, high-performing store culture.

Outstanding customer service can set a business apart. Customer service enhances customer satisfaction and loyalty, driving sales, building brand reputation and maintaining a competitive edge.

Addressing concerns promptly can turn a negative experience into a positive one.